Fresh Finds

1. Information We Collect

We may collect information you provide when you shop with us, including your name, email address, phone number, shipping address, and order details.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, send order updates, and improve your shopping experience.

3. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders. We may collect necessary order and delivery information to process and complete your COD order.

4. Order Information

We keep necessary order information such as purchased products, order ID, delivery details, and order status to manage your purchases and provide customer service.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

6. Cookies

We use cookies and similar technologies to remember your preferences, improve website functionality, understand shopping activity, and provide a better browsing experience.

7. Information Sharing

We do not sell your personal information. We may share necessary information with trusted delivery and service partners only when required to fulfill your order or provide requested services.

8. Marketing Communications

With your permission, we may send you information about new products, special offers, discounts, and other shopping updates. You can unsubscribe from promotional emails at any time.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information. You may also contact us if you have questions about how your information is used.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at privacy@smartlivingshop.info.

1. Acceptance of Terms

By accessing and using Smart Living Shop, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Products & Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, and other information are accurate. Product availability may change without prior notice.

3. Product Pricing

Product prices displayed on our website may change from time to time. We reserve the right to update prices, offers, discounts, and product availability without prior notice.

4. Orders & Cash on Delivery

When you place an order, you agree to provide accurate and complete delivery information. For eligible orders, payment is made through Cash on Delivery (COD) when the order is delivered. We reserve the right to cancel orders due to stock availability, incorrect information, or other valid reasons.

5. Order Confirmation & Cancellation

After placing an order, you will receive an order confirmation. Orders may be cancelled before dispatch, subject to our cancellation policy. Once an order has been shipped, cancellation may not be possible.

6. Shipping & Delivery

We aim to deliver orders within the estimated delivery time shown on the website. Delivery times may vary depending on location, product availability, courier services, weather, or other unforeseen circumstances.

7. Returns & Refunds

Eligible products may be returned within 7-14 days depending on the product category. Products must generally be unused, undamaged, and returned in their original packaging with applicable tags intact. Please refer to our Return & Refund Policy for complete details.

8. Website Usage

You agree to use Smart Living Shop only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its functionality, or provide false information while placing an order.

9. Intellectual Property

All content on Smart Living Shop, including logos, product content, text, graphics, images, website design, and other materials, belongs to or is used by Smart Living Shop and may not be copied or reused without permission.

10. Limitation of Liability & Contact

Smart Living Shop is not responsible for delays or issues caused by circumstances beyond our reasonable control. If you have questions about these Terms & Conditions, orders, or shopping services, please contact our customer support team.

1. Return Window

We offer a 7-14 days return window from the date of delivery, depending on the product category. Products must be unused, undamaged, and in their original packaging with all applicable tags and accessories intact.

2. Eligible Items

Most eligible physical products can be returned within the applicable return period. Products must meet our return conditions and should not show signs of use, damage, or alteration.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Perishable food items and beverages
• Digital products and SaaS subscriptions after activation
• Gift cards and e-gift cards
• Opened personal care products
• Customized or personalized products
• Products marked as Final Sale

4. How to Initiate a Return

Contact our support team at returns@smartlivingshop.info with your order ID, product details, and reason for the return. Our team will provide the necessary return instructions.

5. Return Approval

All return requests are subject to review. Once your request is approved, you will receive instructions for returning the product. Items that do not meet our return conditions may be rejected.

6. Refund Process

After we receive and inspect the returned product, an approved refund will be processed within 5-7 business days. For orders placed using Cash on Delivery (COD), refunds may be provided through an eligible refund arrangement or store credit.

7. Shipping Costs

Return shipping costs may apply depending on the reason for the return. If you receive an incorrect, defective, or damaged product, we will assist you with the return process according to our policy.

8. Exchanges

Exchanges are available for eligible defective, damaged, or incorrect products, subject to product availability. Contact our support team to request an exchange.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and provide clear photos or other relevant details. We will review the issue and arrange an appropriate solution.

10. Return Conditions & Contact

Products must be returned in their original condition, packaging, tags, and accessories where applicable. For questions regarding returns, refunds, or exchanges, contact us at returns@smartlivingshop.info with your order ID.